Frequently asked questions

We are here to answer your questions about our stellar events

Content of FAQ

Venues

Where is the Aragon Ballroom located?

Address : 1106 W Lawrence Ave, Chicago, IL 60640

The Aragon Ballroom is located off the Lawrence Red Line station in the Uptown neighborhood of Chicago, north of the Market Days Festival. *Please note the Lawrence Red Line is currently closed due to construction. We recommend using the Wilson Red/Purple line stop a few blocks south if you are riding public transit to and from our Aragon events. We are hopeful it will be open by summertime, and will update you if it does reopen in time for our events.*

Is there parking at the Aragon?

There is no parking at the Aragon other than street meter parking.

What is allowed in the Aragon?

We follow venue rules please head to their website for most up to date information.

Aragon Rules - After clicking the link, toggle to "Venue Info" and then navigate to "Plan Your Visit".

Does the Aragon accept cash and card?

The Aragon is now a cashless venue and will only accept cards for transactions (but your bartenders would still love cash tips).

What is your bathroom policy?

All bathrooms in the venue during our events are considered gender neutral. All are welcome to any restroom.

Are the venues ADA compliant?

Yes, both the Aragon and House of Blues can accommodate ADA individuals. Please reach out to us and the venue ahead of time if you need special arrangements so we can coordinate that for you.

Tickets

How old must I be to attend one of your events?

All CircuitMOM events are 21+ unless specified otherwise.

What's included with my admission?

Your ticket allows entry to the event.

I'm having issues with a ticketing platform. Who should I contact?

Please contact the platform directly for assistance with your account or ticket purchase.

Ticketmaster/LiveNation:

- https://help.ticketmaster.com/hc/en-us/articles/9605825450129-How-to-Contact-Us

- +1 (800) 653-8000

Sickening Events:

- https://sickeningevents.com/contact-us/

-info@sickeningevents.com

- +1 (332) 241-8993

I'm having issues transferring my ticket. Who should I contact?

If you have issues with or questions about the Ticketmaster resale marketplace, please reach out to Ticketmaster directly.

Can I resell tickets purchased through the Sickening Events platform?

There isn't a resale option through Sickening Events like there is with other platforms (ie. Ticketmaster). However, you can resell your tickets on your own. You just need to send the ticket QR code(s) to the person buying your ticket(s) from you. If you are purchasing a resale ticket directly from someone else, please make sure you are purchasing it from a trusted source as a ticket QR code can only be used once and we do not want you to get scammed. Additionally, if you purchased a weekend pass for IML, you will be using one QR code for the four events included in the pass. You are welcome to resell a ticket if you do not expect to attend an event. However, the person you sell your ticket to will have the opportunity to utilize your QR code for the remaining events of the weekend.

Can I purchase a ticket from a third party vendor or friend?

WE STRONGLY SUGGEST YOU DO NOT BUY TICKETS FROM AN UNAUTHORIZED THIRD PARTY VENDOR OR INDIVIDUAL. BUY AT YOUR OWN RISK. FAKE TICKETS HAPPEN EVERY YEAR. DO NOT GET RIPPED OFF.

I bought a hard copy ticket. Can I sell it?

Yes you can. Please note that tickets will only scan once per event. Please only buy from a trusted individual.

Will there be tickets at the door?

Tickets are not guaranteed to be offered at the door.

If any tickets are left for any party we will announce via our social media platforms the day of each perspective party.

What type of tickets can I purchase for Market Days Weekend?

Single Day (GA or VIP)

- Time Machine

- Rockstar Drama


2 Day Passes (GA or VIP)

- Time Machine and Rockstar Drama

Can I buy single-event VIP tickets?

Yes! We are offering single-event VIP tickets for Time Machine and Rockstar Drama this year. These will only be available online and not at Men's Room.

What’s included with Market Days VIP?

- Express entry

- Limited free water

- VIP lounges

- VIP snack bar

- Premier viewing areas

- CircuitMOM swag

- Free coat/clothes check

- Private VIP bathrooms (Aragon only)

Can I upgrade my GA ticket?

There are currently no options to upgrade any ticket type.

Can I upgrade my single day ticket to a 2-day pass?

There are currently no options to upgrade any ticket type.

I purchased a VIP ticket, but it doesn’t show I purchased VIP

When you pull up your ticket on the app it will say GA or VIP.

Can I use a photo of my paper ticket for entry if I lose my ticket?

No, venues will not accept a picture of a ticket as entry to our parties. However, the Aragon box office will be able to use a photo of your physical ticket to reprint your ticket for entry, so we do recommend taking a photo of your ticket. If your ticket has already been scanned for entry to the event, they will not be able to reprint your ticket with the exception of a 2-day pass where you will need to scan the same paper ticket for entry to both events.

Please do everything in your power to not lose your ticket though. There is almost always a line at the box office, so protecting your ticket will be your quickest and easiest route to entry. We suggest you store it behind your cell phone case.

The men’s room

Do I need an ID to purchase a ticket?

You do not. However our events are 21+ events and you will need to show a valid ID at the venue.

Can I purchase more than 1 ticket?

Yes you can.

What are Men's Room hours of operation?

Open 10 am to midnight daily. Please contact The Men's Room for holiday hours.

What event tickets can I buy at Men's Room?

You can currently purchase the following:

  • The Victory Party

No VIP options will be available at Men's Room. Those are available through Ticketmaster only.

Will Men’s Room sell VIP tickets and passes?

No. VIP tickets and passes will only be available through Ticketmaster.

I purchased a 2-day pass from Men's Room. Why did I only receive one ticket?

Ticketmaster is only providing us with a single ticket for those of you purchasing 2-day passes. Please use this singular ticket for entrance to both events. When you purchase your ticket from Men's Room you should have also received instructions on how to register your 2-day pass on Ticketmaster. If you have any issues registering your ticket, please contact Ticketmaster directly.

Can I upgrade my ticket at Men's Room?

Men's Room cannot upgrade any tickets. Ticket upgrades are not possible.

Will Men's Room Shop have my Ticketmaster tickets?

No. Please follow up with Ticketmaster customer service to retrieve your tickets.

Refunds

Can I return my tickets after the event?

There are no refunds on ticket purchases, before or after the event. Chargebacks to contest this policy will be rebutted.

What’s your refund policy in case I can’t attend?

Unfortunately, there are no refunds. In the case you cannot make it you can always resell your tickets through Ticketmaster's resale marketplace or sign up for event ticket insurance through Allianz when you originally purchase your electronic ticket. If you have issues with or questions about the Ticketmaster resale marketplace, please reach out to Ticketmaster directly.